Refund Policy

Classy Gallery Inc. strives to ensure that you are completely satisfied with your purchase. However, we understand that sometimes returns are necessary. This Refund and Return Policy outlines the conditions and procedures for returning products purchased from our store, which includes items from multiple suppliers.

Since we work with multiple suppliers, please note that some products may have specific return policies. We will do our best to communicate these details at the time of purchase. If you have questions regarding a specific supplier’s policy, feel free to reach out to contact us we aim to respond to all inquiries within [24-48] hours.

Support Hours:

Our customer service team is available [insert hours and days of operation].

Return Eligibility:

– You may return items within [30] days of the delivery date.
– Items must be in their original condition, unused, and in the original packaging to qualify for a return.
– Certain items may be non-returnable due to hygiene reasons (e.g., personal care products, clothing) or as specified by our suppliers. Please refer to the product description for specific return eligibility.

Initiating a Return:

To initiate a return, please follow these steps:
1. Contact our customer service team at contact@classygalleryinc.com within [30] days of receiving your order. Please include your order number and the reason for the return.
2. Our team will review your request and provide you with a Return Merchandise Authorization (RMA)? number and return instructions.

Return Shipping Costs:

– Customers are generally responsible for return shipping costs unless the item is defective, damaged, or incorrect.
– If the return is due to our error (e.g., wrong item shipped, defective item), we will cover the return shipping costs.

Refund Process:

– Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
– Refunds will be processed within [30-45] business days after the return is approved. The refund will be issued to your original payment method.
– Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges:

– We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

Order Acceptance:

We reserve the right to refuse or cancel any order at our discretion. If your order is canceled, you will receive a full refund.